Open to new opportunities

Nithin Meethale Malayil

Senior Product Specialist — Unified Communications & Cloud Telephony

10+ years helping enterprises modernise their communications — migrating telephony to the cloud, integrating systems end to end, and automating the work in between.

Dubai, UAE 10+ years experience M365 Teams Admin

Get in touch LinkedIn ↗

10+ years in unified
communications

10+

Years of experience

Companies & roles

Professional certifications

Languages spoken

About

Profile

Results-driven Senior Product Specialist with over a decade in unified communications, system integration, cloud telephony, and IT automation.

I specialise in Microsoft Teams Direct Routing, VoIP/SIP, and Session Border Controllers (AudioCodes, Ribbon, Oracle), with a proven record of migrating enterprise telephony infrastructure to the cloud with minimal disruption.

I'm a Microsoft 365 Certified Teams Administrator Associate, skilled in virtualization, automation, and Python. Lately I'm expanding into AI-assisted software development to rapidly prototype and build automation tools.

What I focus on

Cloud telephony migrations with zero downtime
Session border controller deployment & integration
Call recording, billing & compliance systems
Virtualization, automation & Python tooling

Career

Work experience

Fifteen years across unified communications, technical support and system integration.

Apr 2018 — Present

Current role

Senior Product Specialist

United Makgroup Technologies·Dubai, UAE

Led customer migrations from on-premises telephony to cloud-based unified communications using Microsoft Teams Direct Routing.
Implemented and configured AudioCodes and Ribbon Session Border Controllers for seamless integration with Microsoft Teams.
Managed end-to-end migration of telephony infrastructure to the cloud, ensuring minimal disruption to business operations.
Integrated the Proteus call-billing system with on-premises PBX and Microsoft Teams for accurate billing and reporting.
Deployed and configured NICE call-recording solutions for banking and financial-services clients, strengthening compliance.
Led virtualization initiatives using Hyper-V and Proxmox, optimizing resource utilization and system scalability.

Feb 2014 — Apr 2018

Customer Support Engineer

United Makgroup Technologies·Dubai, UAE

Delivered technical support and system integration for NICE recording, IPC dealer board, and Proteus call-billing systems.
Collaborated with the automation team to deliver Proof of Concepts for customers using Automation Anywhere.
Administered internal IT infrastructure, including on-premises Active Directory and storage servers.
Implemented a FreePBX system for internal telecommunication, improving communication efficiency across the organization.

May 2011 — Feb 2014

Technical Consultant

Sutherland Global Services·Cochin, India

Provided technical support to AT&T ConnecTech customers across Windows and macOS operating systems.
Resolved operating-system errors, system boot problems, and application issues such as Microsoft Outlook.
Troubleshot system and security-software issues across Symantec, Avira, Kaspersky, and McAfee products.

Toolkit

Core skills

The technologies and disciplines I work with day to day.

Unified Communications

Voice platforms & cloud telephony

Microsoft Teams Direct Routing VoIP / SIP Cloud Telephony Unified Communications

Systems & Integration

SBCs, recording & enterprise systems

Session Border Controllers AudioCodes Ribbon Oracle NICE Recording System Integration

Infrastructure

Virtualization, networking & systems

Hyper-V Proxmox Docker Linux Active Directory Firewall

Automation & Development

Scripting, RPA & AI-assisted build

Python Automation Anywhere AI-Assisted Development Technical Support

Credentials

Certifications

Nine certifications across voice platforms, cloud, and automation.

Oracle2026

Communications Session Border Controller — Advanced Implementation Specialist

ZoomAug 2024

ZDA — Zoom Contact Center Deployment, Advanced

ZoomJun 2024

ZDA — Zoom Phone Deployment, Advanced

GoogleJul 2024

Crash Course on Python

Automation AnywhereNov 2023

Certified Advanced RPA Professional (Automation 360)

MicrosoftMar 2023

365 Certified: Teams Administrator Associate

MicrosoftFeb 2023

Certified: Azure Fundamentals

AudioCodesJul 2021

SBC: Essentials & Configuration

edXMay 2020

Python Basics for Data Science (PY0101EN)

Education

Diploma in Computer Hardware Maintenance

Model Polytechnic College, IHRD · Jun 2007 — Apr 2010

Languages

EnglishFull professional

MalayalamNative

HindiLimited working

Contact

Let's talk.

Whether it's a Teams voice migration, an SBC rollout, or automation work — I'd be glad to hear from you.

Email me ↗

Email
[email protected] Phone
+971 56 189 2365 LinkedIn
linkedin.com/in/nithin-m-m

Based in
Dubai, United Arab Emirates