Available for new opportunities

Hi, I'm Nithin.Senior Product Specialist

10+ years architecting cloud telephony, system integration and automation for enterprises across the Middle East.

Get in touchDownload resume
Dubai, UAE [email protected] LinkedIn
Nithin Meethale Malayil — Senior Product Specialist
10+
Years
8
Certifications
Scroll
About

Building reliable communication infrastructure.

Dedicated and results-driven Senior Product Specialist with 10+ years of expertise in system integration, cloud telephony, and automation. I help enterprises migrate, integrate and scale mission-critical communication platforms — from Microsoft Teams Direct Routing and SBC deployments to virtualization and RPA.

From orchestrating Microsoft Teams Direct Routing migrations to deploying carrier-grade SBCs and virtualization stacks — I focus on scalable, secure, and seamless outcomes for the businesses I serve.

Education
Diploma in Computer Engineering
Model Polytechnic College, IHRD · Jun 2007 — Apr 2010
Languages
English · Full ProfessionalHindi · WorkingMalayalam · Native
10+
Years Experience
8
Certifications
5+
Specializations
3
Languages
Skills

Tools, platforms & certifications.

A decade of hands-on expertise across enterprise communication, virtualization, and automation stacks.

Cloud Telephony

01
Microsoft Teams Direct RoutingVoIP / SIPAudioCodes SBCRibbon SBCZoom PhoneFreePBX

Infrastructure

02
Hyper-VProxmoxDockerLinuxActive DirectoryFirewalls

Automation & Tools

03
Automation AnywherePythonNICE RecordingProteus BillingSystem IntegrationTechnical Support
Certifications
Microsoft 365 Certified: Teams Administrator Associate
Microsoft · 2023
Microsoft Certified: Azure Fundamentals
Microsoft · 2023
Automation Anywhere Certified Advanced RPA Professional (Automation 360)
Automation Anywhere · 2023
Zoom Contact Center Deployment Advanced (ZDA)
Zoom · 2024
Zoom Phone Deployment Advanced (ZDA)
Zoom · 2024
AudioCodes SBC: Essentials & Configuration
AudioCodes · 2021
Crash Course on Python
Google · 2024
Python Basics for Data Science
edX · 2020
Experience

A decade of enterprise impact.

From frontline technical support to leading mission-critical telephony deployments across the region.

Senior Product Specialist

United Makgroup Technologies· Dubai, UAE
Apr 2018 — Present

Leading mission-critical technology solutions across the Middle East — cloud telephony migrations, SBC integrations, and enterprise virtualization.

  • Led customer migrations from on-premises telephony to cloud using Microsoft Teams Direct Routing.
  • Deployed and configured AudioCodes and Ribbon SBCs for seamless Microsoft Teams integration.
  • Migrated telephony infrastructure to the cloud with minimal disruption to business operations.
  • Integrated Proteus call billing system with on-premises PBX and Microsoft Teams.
  • Deployed NICE recording for banking and financial clients, enhancing compliance and efficiency.
  • Led Hyper-V and Proxmox virtualization rollouts, optimizing resource utilization and scalability.

Customer Support Engineer

United Makgroup Technologies· Dubai, UAE
Feb 2014 — Apr 2018

Comprehensive technical support specializing in system integration for enterprise communication platforms.

  • Supported NICE recording, IPC Dealer Board, and Proteus call billing systems.
  • Collaborated with the automation team on Automation Anywhere proof-of-concept engagements.
  • Managed internal IT infrastructure including Active Directory and storage servers.
  • Implemented FreePBX for internal telecommunications, improving organizational efficiency.

Technical Consultant

Sutherland Global Services· Cochin, India
May 2011 — Feb 2014

Provided expert technical support for AT&T CONNECTECH customers across Windows and macOS platforms.

  • Resolved a wide range of OS errors, system boot problems, and Microsoft Outlook issues.
  • Troubleshot Symantec, Avira, Kaspersky, and McAfee security products.
  • Recognized for fast-resolution metrics and customer satisfaction scores.
Projects

Selected work & deployments.

A look at the kinds of mission-critical engagements I've led — from cloud telephony migrations to enterprise compliance systems.

Cloud Telephony

Enterprise Teams Direct Routing Migration

Architected and executed end-to-end migration of legacy on-premises PBX systems to Microsoft Teams cloud telephony for enterprise customers across the Middle East.

  • ›Zero-downtime cutovers across multi-site deployments
  • ›Number porting and dial-plan redesign
  • ›Integration with existing contact-center workflows
Microsoft TeamsAudioCodes SBCSIPPowerShell
VoIP Engineering

AudioCodes & Ribbon SBC Integration

Designed and deployed Session Border Controller architectures for secure, carrier-grade SIP trunking and Teams interconnect across regulated industries.

  • ›Hardened SBC topologies for HA and DR
  • ›Carrier interoperability with regional providers
  • ›TLS/SRTP for end-to-end media security
AudioCodes MediantRibbon SWeSIPTLS/SRTP
Compliance

NICE Recording for Financial Services

Deployed NICE call recording solutions for banking and financial services clients to meet strict regulatory and compliance requirements.

  • ›Trader-floor and contact-center recording
  • ›Encrypted long-term storage and retention
  • ›Regulator-grade audit and search workflows
NICE EngageActive DirectoryWindows Server
Systems Integration

Proteus Call Billing Integration

Integrated Proteus call accounting with both legacy PBX systems and modern Microsoft Teams environments — delivering unified, accurate cost reporting.

  • ›Cross-platform CDR aggregation
  • ›Cost-center allocation and chargeback
  • ›Custom reporting dashboards for finance teams
ProteusMicrosoft TeamsPBXSQL
Infrastructure

Enterprise Virtualization Rollout

Led the company-wide virtualization initiative using Hyper-V and Proxmox — consolidating workloads, improving resource utilization, and enabling rapid provisioning.

  • ›Migrated bare-metal workloads to virtual clusters
  • ›Standardized backup and snapshot strategy
  • ›Reduced hardware footprint significantly
Hyper-VProxmoxLinuxWindows Server
Automation

RPA Automation Initiatives

Collaborated with automation teams to design and pilot RPA proof-of-concepts using Automation Anywhere — automating repetitive operational workflows.

  • ›Discovery and feasibility for client POCs
  • ›Bot design and orchestration
  • ›Hand-offs to production automation teams
Automation AnywherePythonAutomation 360
Contact

Let's build something remarkable.

Open to senior product, telephony architecture, and integration roles. I respond to every message.

Get in touch

Drop a line by email or LinkedIn — I usually reply within a day.

[email protected]linkedin.com/in/nithin-m-m+971 56 189 2365
Download resume (PDF)
Based in
Dubai, UAE

Available for on-site, hybrid, or remote engagements across the GCC.

Currently exploring
  • › Cloud telephony architecture roles
  • › Microsoft Teams & Zoom CCaaS deployments
  • › Senior product / solutions engineering positions